HP recalls batteries that may overheat, leading to fires

HP recalls batteries that may overheat, leading to fires

HP recalls batteries that may overheat, leading to fires

This time past year HP recalled 100,000 computers due to overheating batteries, which expanded a previous recall of 41,000 units over the same issues. If you're using an HP laptop, it is recommended that you check if your device is affected and take necessary action to minimise the risk. The post also suggests, "Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall". They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure.

"In January 2018, in cooperation with various government regulatory agencies, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries", said the company.

The affected devices include the company's line of ProBook, Envy, and Pavilion computers, as well as the ZBook mobile workstation. Customers would need to order a new battery that will be sent to you for free and if it's a non-user replaceable battery, HP will arrange an authorised technician to perform the swap.

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"HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500, with one report of a minor injury involving a first-degree burn to the hand", CSPC said in a statement. HP has provided a utility for checking [Note: this is a link that downloads an executable for then testing tool] if your battery is affected.

Why this matters: Battery recalls happen every so often, often due to manufacturing issue.

If the validation process identifies a battery as being eligible for replacement, a BIOS update will be applied and the system will reboot. This mode will discharge the battery and prevent it from being recharged until the battery is replaced. This would allow customers to safely use their notebook and mobile workstations while having an HP power adaptor connected.

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